Health, Safety and Policy Updates

Staypineapple

To Our Valued Guests,

As we navigate through these uncertain times together we want you to know we are doing everything possible to ensure the health and safety of our guests and team members.  Staypineapple is here for you and our main goal is to provide amazing comfort and shelter for the whole family.

We understand that life requires more flexibility right now. When planning for travel please know that we have made the following updates to our booking and cancellation terms.

Currently, guest(s) traveling from countries with a Level 3 designation from the CDC with reservations at Staypineapple hotels may cancel without penalty through April 30, 2020. For the latest listing please visit the CDC travel information website.

We have also made special accommodations for guests who booked Advance Purchase, non-refundable reservations directly with Staypineapple, or some online travel agencies. Guests with these prepaid reservations arriving before April 30, 2020, who choose not to travel may opt to receive a credit toward a future stay at any Staypineapple hotel.

Guests who wish to make changes to or cancel a reservation should call our Core Reservations Center at 1-866-866-7977, or email us at Reservations@staypineapple.com.

We go to great lengths to be clean and vigilant, which means everything that touches you is freshly laundered every day. Additional precautions include rotating hotel rooms every 3 days.  This means the room you are checking into will have not been occupied for over 72hrs. You can feel as confident and uninhibited as you would in your own home. There has never been a better time to Fall in Sleep with Us.

Thank you for choosing Staypineapple, home of The Naked Experience

Sincerely,

 

Michelle Barnet
President & Chief Pineapple Officer

P.s. we also have plenty of toilet paper.