Flexible Cancellation

Book With Confidence Knowing You Have Flexibility

We understand that life requires more flexibility right now. Our cancellation policies allow you to book those travel plans with confidence, knowing you have the flexibility to cancel if needed.

Guests who need to cancel an Advance Purchase non-refundable reservation that was booked directly with Staypineapple prior to April 15, 2020 may cancel and receive 100% of the value in credit toward a future stay at any Staypineapple hotel.

We have adjusted our cancellation policy for new reservations as well, so you can rest assured with maximum flexibility.  Simply cancel by 4 pm day of arrival for any reservations, including our new Advance Purchase rates,  booked directly with Staypineapple between now and March 31, 2021.   

Guests who wish to make changes to or cancel a reservation should call our Core Reservations Center at 1-866-866-7977, or email us at Reservations@staypineapple.com.