FREQUENTLY ASKED QUESTIONS

If you're arriving by plane from San Diego International Airport (SAN):

• Traveling by car: Head southeast on Harbor Drive, then take a left onto Broadway. Continue straight into the Gaslamp Quarter, and you’ll find Hotel Z on your right.
• Traveling via public transit: Take MTS Bus Route 992 (Airport/Downtown Shuttle) from either Terminal 1 or Terminal 2. Ride the 992 to Broadway & 5th Ave or Broadway & 6th Ave (which are close to the Gaslamp Quarter). From that stop, walk about 5 minutes to Hotel Z.

Hotel Z does not have onsite parking, but there are plenty of nearby options. We recommend Park It On Market, just a 2 minute walk away at 6th and Market Street. You can also use the SpotHero app to check prices and reserve a spot in the surrounding area.

Hotel Z does not offer shuttle service, but getting around is easy! Located in the heart of the Gaslamp Quarter, you’re steps from top restaurants, nightlife, and popular attractions like Petco Park, the San Diego Convention Center, and the Balboa and Civic Theatres — so driving and parking aren’t a worry.

Hotel Z is close to several public transit options. The Gaslamp Quarter Trolley Station is just a 5-minute walk away, and nearby bus routes make it easy to explore downtown, Little Italy, Old Town, the San Diego Zoo, and Mission Valley.

San Diego International Airport (SAN) is just 3 miles from Hotel Z, about a 10-15 minute drive depending on traffic.

In consideration of all our guests, check-in is after 4:00 PM and check-out is at 12:00 PM. Hotel Z also offers guaranteed early check-in or late check-out for an additional fee. Just let us know in advance, and we'll do our best to accommodate your request based on availability.

We’d be happy to store your luggage at the front desk while you wait for your room to be ready, or after you’ve checked out if you’d like to explore a bit more before departing.

The amenities included in your stay have you covered from check-in to check-out. Start with a complimentary CORE Welcome Drink, then enjoy some Afternoon Delights of pineapple cookies and coffee. Explore the city on our Pineapple Bikes and stay hydrated with our refillable PATH water bottles. End your day in cozy double duvets with our Naked Experience, then wake up refreshed with in-room coffee and tea. Do we even need to mention the high-speed WiFi and all your favorite streaming shows right on your TV? Yes, we've thought of everything so you don't have to.

Hotel Z is more than pet-friendly, we're pet-obsessed! Dogs, cats, pigs — you name it — we roll out the red carpet so your furry (or feathery) travel companion can enjoy the stay too. We also make it easy to save on your pet’s stay with our Pineapple Pup Package! Get 50% off the pet fee plus fun treats and goodies for your cuddly pal.

Let's set the record straight! Hotel Z and every Staypineapple hotel is family-friendly, making every stay comfortable and enjoyable for kids, adults and everyone in between.

We don’t have a fitness room, but with so much to explore on foot in the Gaslamp Quarter, cardio practically comes for free.

Hotel Z doesn’t have an onsite restaurant or bar, but you’re just around the corner from plenty of delicious spots to eat, sip, and people-watch. If those emergency snack cravings hit, don’t worry — you can grab something from our Quick Bites & Bevvies anytime, day or night.

Hotel Z offers 10 ADA-accessible room types to ensure a comfortable stay for all guests. Options include the Z Queen, Z Two Queen, Z King, Gaslamp Two Queen Junior Suite, and Gaslamp King Junior Suite. All rooms offer either mobility-friendly amenities or communication features designed to provide a safe and enjoyable stay.

All of our suites come equipped with an in-room fridge, perfect for keeping snacks and drinks chilled.

Every suite comes with its own microwave, perfect for late-night snacks, reheating leftovers, or enjoying a quick meal anytime.

Staypineapple customer service is just an email or phone call away at [email protected] or (866) 866-7977. One of our friendly team members will be happy to help make your day a little sweeter!

While we don't have a traditional (and let's be real, boring) loyalty program, we have something 10 times better. The CORE gives members the lowest rates at any Staypineapple hotel, plus instant savings, exclusive offers and special packages that make every stay sweeter. Learn more and join The CORE today!

Whether it’s a wedding, family reunion, business event or any reason to gather, Hotel Z offers group rates that make it easy for everyone to stay together. To book your group, email [email protected] or call (206) 823-3903. For more information, visit our Groups page.

Booking direct with Staypineapple gets you the lowest rates you won't find on the big online travel sites. By skipping the high fees charged to us by “the usual suspects,” we pass those savings straight to you! Even better? When you join The CORE, you'll unlock the lowest rates, exclusive offers and special packages... because who doesn’t love a sweet deal?

At check-in, your debit or credit card will be authorized for your room charges, taxes, and a $50 incidental hold per day of your stay. Room charges and taxes are typically processed at check-out, while any unused incidental hold may remain on your account for up to 21 days depending on your bank. If you choose our Seal the Sweet Deal rate when booking, you can lock in our lowest rates and pay the full room amount and taxes at the time of booking, so you don’t have to worry about it when you arrive.

California residents get 20% off their stay when they show a state-issued ID at check-in. Turn your everyday routine into the ultimate staycation! Book now to snag your discount.

Located in the lively Gaslamp Quarter, Hotel Z puts you just minutes from the best of San Diego! Enjoy a 5-minute stroll to Petco Park for Padres games and concerts, 10 minutes to the San Diego Convention Center for conferences and events, and 10-15 minutes to catch musicals and plays at the Balboa and Civic Theatres. Balboa Park is just a quick 7-minute drive away, perfect for exploring gardens, museums, and cultural attractions.

Petco Park is just a quick 5-minute walk from Hotel Z, making it easy to catch a Padres game or a concert without worrying about parking.