FREQUENTLY ASKED QUESTIONS
Have a question? We’re here to spill the (pineapple) juice. Check out our Hotel FIVE FAQs and get the sweet inside scoop.
GETTING TO STAYPINEAPPLE CHICAGO
How do I get to Staypineapple Chicago?
If you're arriving by plane from O'Hare International Airport (ORD):
- Traveling by car: Take I-190 E and merge onto I-90 E toward downtown Chicago. Continue about 14 miles, then take exit 51C for Washington Boulevard. Turn left on Washington, then turn right on Dearborn Street.
- Traveling via public transit (CTA Train): Take CTA Blue Line train toward Forest Park. Exit at the Washington Station stop in the Loop. From there, walk east on Washington Street for about 2 blocks to 1 W. Washington Street.
If you're arriving by plane from Midway Airport (MDW):
- Traveling by car: Take S Cicero Avenue north to merge onto I-55 N toward Chicago. Continue on I-55 N for about 10 miles, then take the exit for Congress Parkway / I-290 E toward downtown. Follow I-290 E for about 3 miles, then take the exit for Clinton Street. Turn left onto Clinton Street, then right onto Washington Street.
- Traveling via public transit (CTA Train): Take the CTA Orange Line train toward the Loop / downtown Chicago. Exit at the Washington/Wells stop in the Loop. From there, walk east on Washington Street for about 2 blocks to 1 W. Washington Street.
Do you offer parking?
Staypineapple Chicago offers valet parking for guests. Overnight valet parking is $75 including taxes and includes unlimited in-and-out access. For shorter visits, there are also hourly rates available. Additionally, a special rate of $18 applies for guests dining or attending events at Atwood.
Is there a shuttle?
Staypineapple Chicago does not offer shuttle service, but getting around is easy! We're conveniently located within walking distance of popular attractions like Millennium Park and the Chicago Theatre District, so you don’t need to worry about driving or parking. We're also ideally located near public transit, including CTA “L” trains and bus lines and rideshare services like Uber and Lyft are readily available in the area.
Is there public transportation nearby?
Staypineapple Chicago is located near several CTA “L” train stations, just a short walk away, including Washington/Wells (about 2 blocks, a 5-minute walk) and Clark/Lake (about 5 blocks, a 10-minute walk), providing easy access to top attractions like the Art Institute of Chicago, Grant Park and the Chicago Riverwalk. The trains also make it simple to explore neighborhoods beyond the Loop, including Lincoln Park, Wicker Park and Chinatown.
What airports are nearby?
Staypineapple Chicago is conveniently located near two major airports. O’Hare International Airport (ORD) is about 17 miles northwest of downtown Chicago, while Midway International Airport (MDW) is roughly 11 miles southwest.
DURING YOUR STAY
What time is check-in and check-out?
In consideration of all our guests, check-in is after 4:00 PM and check-out is at 12:00 PM. Staypineapple Chicago also offers guaranteed early check-in or late check-out for an additional fee. Just let us know in advance, and we'll do our best to accommodate your request based on availability.
Can you store my luggage before or after I check in/out?
We’d be happy to store your luggage at the front desk while you wait for your room to be ready, or after you’ve checked out if you’d like to explore a bit more before departing.
What amenities are included in my stay?
The amenities included in your stay have you covered from check-in to check-out. Start with a complimentary CORE Welcome Drink, then enjoy some Afternoon Delights of pineapple cookies and coffee. Explore the city on our Pineapple Bikes and stay hydrated with our refillable PATH water bottles. End your day in cozy double duvets with our Naked Experience, then wake up refreshed with in-room coffee and tea. Do we even need to mention the high-speed WiFi and all your favorite streaming shows right on your TV? Yes, we've thought of everything so you don't have to.
Is Staypineapple Chicago pet-friendly?
Is Staypineapple Chicago family-friendly?
Let's set the record straight! Staypineapple Chicago and every Staypineapple hotel is family-friendly, making every stay comfortable and enjoyable for kids, adults and everyone in between.
Is there a fitness center?
Our fitness center is open 24 hours a day, so you can squeeze in a workout whenever you like… unless, of course, you’d rather hit snooze and skip it.
Is there a restaurant or a bar onsite?
Our in-house restaurant, Atwood, located on the first floor of Staypineapple Chicago, serves familiar favorites created with the finest local ingredients. It’s open Monday-Friday, 7:00 AM to 9:00 PM and Saturday-Sunday, 9:00 AM to 9:00 PM, with breakfast daily until 11:00 AM and weekend brunch until 2:00 PM. Enjoy Pineapple Hour (happy hour, but better), at the bar daily from 4:00 to 6:00 PM. For the full menu and more information, visit Atwood’s website.
Also, if those emergency snack cravings hit, don’t worry — you can grab something from our Quick Bites & Bevvies anytime, day or night.
Are there ADA friendly rooms?
Is there dry cleaning available?
We offer dry cleaning services during your stay. Just ask one of our Everything People about pick-up and drop-off times, and consider your clothes magically refreshed.
Is there a fridge in my room?
Every room comes with a mini fridge, perfect for keeping snacks and drinks chilled. While there’s no freezer, it’s ideal for storing beverages, leftovers or any treats you pick up around the city.
Are there adjoining rooms?
Is there a meeting space available?
Is there room service available?
BOOKINGS & RESERVATIONS
How do I contact customer service?
Do you have a loyalty program?
Do you offer group booking rates?
Why should I book directly on the Staypineapple website?
When will my credit card be charged?
At check-in, your debit or credit card will be authorized for your room charges, taxes, and a $50 incidental hold per day of your stay. Room charges and taxes are typically processed at check-out, while any unused incidental hold may remain on your account for up to 21 days depending on your bank. If you choose the Seal the Sweet Deal rate when booking, you can lock in our lowest rates and pay the full room amount and taxes at the time of booking, so you don’t have to worry about it when you arrive.
Do you offer a discount for Illinois state residents?
LOCATION
What attractions are nearby?
Can I walk to the Chicago Theatre from the hotel?
Still have a question? We'd love to help!
Please call 1-866-866-7977 or email [email protected]