STAYPINEAPPLE NEW YORK | FREQUENTLY ASKED QUESTIONS

Directions from LaGuardia Airport (LGA):

• Traveling via public transit: Take LaGuardia Link +Select Bus to Roosevelt Av/74 St, then take the E Train from the World Trade Center Station to Penn Station. Walk toward 8th Ave, turn left onto 8th Ave, then left onto W 36th St.

Directions from Newark Liberty International Airport (EWR):

• Traveling via public transit: Take Newark Airport Express to W 42nd St & Port Authority Terminal. Walk toward 8th Ave, turn right onto 8th Ave, then right onto W 36th St.

Directions from John F. Kennedy International Airport (JFK): 

• Traveling via public transit: Take the AirTrain to Jamaica Station, then transfer to the Long Island Rail Road (LIRR) to Penn Station. From Penn Station, walk NW on W 33rd St toward 8th Ave, then turn right on 8th Ave and left on W 36th St.

Directions from Manhattan Cruise Terminal:

• Traveling by car: Turn left onto W 52nd St, then right on 11th Ave. Turn slightly right to stay on 11th Ave, then turn left onto W 35th St.

Directions from NY Waterway Ferry (Midtown / W. 39th St. Terminal):

• Traveling by car: Head SE on Lincoln Tunl Expy, then continue onto NY-495/Lincoln Tunl Expy. Take NY-495 E exit and turn left onto W 36th St.

Staypineapple New York does not have onsite parking, but there are plenty of nearby options. We recommend Edison ParkFast, just a half a block away on 9th Ave between W 35th and 36th St. You can also use the SpotHero app to check prices and reserve a spot in the surrounding area.

Staypineapple New York does not offer shuttle service, but getting around is easy! We’re close to major subway stations, including Penn Station, 42nd St Port Authority Bus Terminal and Time Square 42nd St Station, with ride-share options available all day in the area — complete with convenient pick-up and drop-off right at the hotel.

Staypineapple New York is conveniently located in Midtown Manhattan with easy access to major subway stations, including Penn Station, 42nd St Port Authority Bus Terminal, and Times Square 42nd St Station, putting you within quick reach of top attractions like Central Park and Rockefeller Center. Even better, you don’t have to hop on the subway to enjoy nearby landmarks like Times Square, Madison Square Garden, and the Empire State Building, all of which are just a short walk away.

Staypineapple New York offers convenient access to LaGuardia Airport (LGA), located approximately 8 miles away, which primarily serves domestic U.S. flights and some short international routes. For additional domestic and international flights, Newark Liberty International Airport (EWR) is approximately 15 miles away, and John F. Kennedy International Airport (JFK) is about 17 miles east of Midtown Manhattan.

In consideration of all our guests, check-in is after 4:00 PM and check-out is at 12:00 PM. Staypineapple New York also offers guaranteed early check-in or late check-out for an additional fee. Just let us know in advance, and we'll do our best to accommodate your request based on availability.

We’d be happy to store your luggage at the front desk while you wait for your room to be ready, or after you’ve checked out if you’d like to explore a bit more before departing.

The amenities included in your stay have you covered from check-in to check-out. Start with a complimentary CORE Welcome Drink, then enjoy some Afternoon Delights of pineapple cookies and coffee. Explore the city on our Pineapple Bikes and stay hydrated with our refillable PATH water bottles. End your day in cozy double duvets with our Naked Experience, then wake up refreshed with in-room coffee and tea. Do we even need to mention the high-speed WiFi and all your favorite streaming shows right on your TV? Yes, we've thought of everything so you don't have to.

Staypineapple New York is more than pet-friendly, we're pet-obsessed! Dogs, cats, pigs — you name it — we roll out the red carpet so your furry (or feathery) travel companion can enjoy the stay too. We also make it easy to save on your pet’s stay with our Pineapple Pup Package! Get 50% off the pet fee plus fun treats and goodies for your cuddly pal.

Let's set the record straight! Staypineapple New York and every Staypineapple hotel is family-friendly, making every stay comfortable and enjoyable for kids, adults and everyone in between.

We’d be happy to accept packages on your behalf. Please call our team at (212) 500-7123 in advance so we know to expect it. Be sure to address your package to:

[Your Name]
c/o Staypineapple New York
337 West 36th St
New York City, NY 10018

Staypineapple New York offers three ADA-accessible room types to ensure a comfortable stay for all guests. Options include the Fashionista King, featuring communication features, and the Glamour King with either a roll-in shower or tub. All rooms feature mobility-friendly amenities designed to provide a safe and enjoyable stay.

We offer dry cleaning services during your stay. Pick-up is at 9:00 AM for same day service. Leave it to us, and consider your clothes magically refreshed.

Staypineapple New York offers adjoining rooms. Options include the Fashionista Connector, Cosmo Connector and Terrace Cosmo Connector, each featuring one king bed per room and accommodating up to 4 guests.

Staypineapple customer service is just an email or phone call away at [email protected] or (866) 866-7977. One of our friendly team members will be happy to help make your day a little sweeter!

While we don't have a traditional (and let's be real, boring) loyalty program, we have something 10 times better. The CORE gives members the lowest rates at any Staypineapple hotel, plus instant savings, exclusive offers and special packages that make every stay sweeter. Learn more and join The CORE today!

Whether it’s a wedding, family reunion, business event or any reason to gather, Staypineapple New York offers group rates that make it easy for everyone to stay together. To book your group, email [email protected] or call (866) 866-7977. For more information, visit our Groups page.

Booking direct with Staypineapple gets you the lowest rates you won't find on the big online travel sites. By skipping the high fees charged to us by “the usual suspects,” we pass those savings straight to you! Even better? When you join The CORE, you'll unlock the lowest rates, exclusive offers and special packages... because who doesn’t love a sweet deal?

At check-in, your debit or credit card will be authorized for your room charges, taxes, and a $50 incidental hold per day of your stay. Room charges and taxes are typically processed at check-out, while any unused incidental hold may remain on your account for up to 21 days depending on your bank. If you choose our Seal the Sweet Deal rate when booking, you can lock in our lowest rates and pay the full room amount and taxes at the time of booking, so you don’t have to worry about it when you arrive.

New York residents get 20% off their stay when they show a state-issued ID at check-in. Turn your everyday routine into the ultimate staycation! Book now to snag your discount. 

Staypineapple New York is in the heart of Midtown Manhattan, close to top attractions! Enjoy a 7-minute walk to Madison Square Garden for exciting concerts, games, and events, or a 10-minute walk to Hudson Yards for panoramic city views from the High Line. The NYC Theater District, Times Square, and the Empire State Building are all about a 15-minute walk away, perfect for catching Broadway’s hottest shows and iconic sights. For a breath of fresh air, Central Park is just a quick 12-minute subway ride from Penn Station, located a short 10-minute walk from the hotel.

The Javits Center is also only a 10-minute walk away — perfect for resting after a trade show, convention, or other event.